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02-26-0433

Under triage

ADA Title II - State University of New Jersey - Received 2026-02-11 via Web form

Complaint narrative
Verbatim from the original submission.

I am a blind student who uses JAWS as my screen reader. The university migrated to a new course registration platform (RegisterNJ) in January 2026 that is not accessible: form controls have no labels, the calendar picker is unreachable by keyboard, and error messages appear in modal overlays that JAWS does not announce. I contacted Disability Services on Jan 18 and IT accessibility on Jan 22; both said a fix was 'planned' with no date. I was unable to register for spring courses before the deadline.

Submission metadata
Complainant
David Adams
Institution
State University of New Jersey
State
NJ
Regional office
New York
Channel
Web form
Received
2026-02-11
Within 180-day window
Yes
Assigned to
Maria Delgado
Attachments
  • screen_reader_recording.mp4
  • disability_services_email.pdf
AI analysis
Automated triage assessment.
Summary

Blind university student alleges ADA Title II violation: inaccessible course registration platform prevented timely enrollment; institution acknowledged but did not remediate.

Classification
Legitimate
89%

Disability protected class, specific accessibility failures documented, institution notified, concrete harm (missed registration deadline).

Suggested statute and stage
ADA Title IICPM: Evaluation
Priority
HighBlocked from enrollment; deadline missed; affects all screen-reader users.
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